Payment and Refund Policy

Last updated: 30 September 2026

Scope of this policy

This policy applies to all orders for Endix Natural Essentials placed through elegantcleansing.world and operated by Hextable Bakery & Fine Foods Limited (Company No. 06553160), 47 Boar Lane, Leeds, LS1 6HW, United Kingdom. It sets out the payment method, your right to withdraw from the contract, and the process for requesting a refund. This policy is in addition to, and does not affect, your statutory rights as a consumer under UK law.

Prices, currency and taxes

All prices displayed on this website are in pounds sterling (GBP) and include any applicable VAT at the prevailing UK rate. The price of Endix Natural Essentials is £28.99 per pack (120 vegan capsules). Delivery charges, where applicable, are shown separately before you confirm your order. We reserve the right to change prices at any time, but the price that applies to your order is the one confirmed by our operator at the time of the phone confirmation call.

Accepted payment methods and security

We accept cash on delivery only. No card details, bank transfer or online payment is required at any stage of the order process. Payment is made directly to the courier upon receipt of your parcel. This method is designed to remove any requirement to transmit financial information over the internet. No payment data is stored by us or processed through our website.

Order confirmation and conclusion of contract

Submitting the order form on this website constitutes a request to purchase Endix Natural Essentials. A binding contract is formed when our operator calls you to confirm the order and you agree to proceed. At that point your order is dispatched. If our operator is unable to reach you, or if you decline to confirm the order, no contract is formed and no payment obligation arises.

Right of withdrawal (14 days) and exceptions

As a consumer purchasing goods at a distance, you have the right to withdraw from the contract without giving any reason within 14 calendar days from the date on which you receive the goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, you must inform us of your decision to withdraw before the 14-day period expires. The right of withdrawal does not apply to goods that have been unsealed and cannot be returned for hygiene or health protection reasons; however, we will assess each case individually. If the product is returned in its original, sealed condition, a full refund will be processed.

Refund eligibility and exclusions

A refund will be issued for orders returned within the 14-day withdrawal period in their original, unopened and undamaged condition. We reserve the right to decline a refund where the product has been opened, damaged by misuse, or returned outside the withdrawal period without a valid reason. Products that have been tampered with or are no longer in their original state are not eligible for a full refund; a partial refund may be considered at our discretion.

How to request a refund

To request a return and refund, contact us within 14 calendar days of receiving your order by email at office@elegantcleansing.world or by telephone on +44 113 135 4612 (weekdays 8:30-17:00). Please provide your name, telephone number used when placing the order, and the reason for your return request. We will provide you with a return address and instructions. You are responsible for the cost of return postage unless the item is faulty or was sent in error.

Review and notification

Once we receive your returned item, we will inspect it and notify you of the outcome by email or telephone within 5 working days. If your return is approved, we will process the refund promptly. If the return is declined - for example because the product has been opened - we will explain the reason and, where possible, return the item to you.

Refund method and processing time

Because payment is made in cash on delivery, refunds are processed via bank transfer to an account you provide. Please include your bank account details (sort code and account number) when contacting us about your return. Refunds are processed within 14 calendar days of us receiving the returned goods and confirming their condition. We do not deduct any administrative fees from refunds for items returned within the withdrawal period in their original condition.

Failed and duplicate payments

As all payments are made in cash to the courier at the point of delivery, the risk of failed or duplicate payments is minimal. If you believe you have been overcharged or that a payment error has occurred, please contact us immediately at office@elegantcleansing.world. We will investigate and resolve any discrepancy within 5 working days.

Mandatory consumer rights

Nothing in this policy limits or excludes your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose and as described) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you receive a product that is faulty or not as described, you are entitled to a remedy regardless of whether the 14-day withdrawal period has expired. For independent advice, you may contact Citizens Advice or Trading Standards.

Contact and changes

For questions about payment, returns or this policy, contact us at office@elegantcleansing.world or write to Hextable Bakery & Fine Foods Limited, 47 Boar Lane, Leeds, LS1 6HW. We may update this policy from time to time; the date at the top of this page will reflect any changes. Continued use of this website after an update constitutes acceptance of the revised policy.