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Delivery & payment

How we deliver and how you pay

We deliver across the United Kingdom in 1-3 working days. You pay the courier on arrival - no card details, no prepayment.

A cardboard parcel on a doorstep with a tiled path in soft afternoon light, ready for collection
The process

From order to delivery

01

Place your order

Fill in the order form with your name and phone number. No payment information needed at this stage.

02

Phone confirmation

Our team calls you on weekdays (8:30-17:00) to confirm your order, verify your delivery address and answer any questions.

03

Dispatch

Once confirmed, your order is packed and dispatched. You will receive it within 1-3 working days.

04

Pay on delivery

Hand the payment to the courier when your package arrives. Cash is accepted; no online payment is required.

Delivery area United Kingdom (mainland and most islands)
Delivery time 1-3 working days after confirmation
Delivery cost Standard rate applies; free from 2 packs
Payment method Cash on delivery only
Returns 14 calendar days from receipt
Common questions

Delivery & returns FAQs

What if I miss the delivery?

The courier will leave a card with instructions. You can arrange a re-delivery or collection at your local depot. Contact us if you need help.

Is delivery free?

Delivery is free when you order 2 or more packs in a single order. A standard delivery charge applies to single-pack orders.

How do I return an order?

Contact us within 14 days of receipt by email or phone. We will arrange collection or provide a return address. See our Refund Policy for full details.

Do you deliver outside the UK?

At present we only deliver within the United Kingdom. We hope to expand to further regions in the future.

Ready to place your order?

No prepayment. Delivered in 1-3 working days. Pay on arrival.

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